Refund policy

Return & Refund Policy

Last Updated: September 20, 2026

At NIROPLEAK, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it under the conditions below.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned with its original packaging, accessories, manuals, and included items.
Proof of purchase or your order number is required.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

Used or damaged products caused by the customer
Items missing original packaging or accessories
Products that have been altered or modified
Gift cards or digital products, where applicable

3. Damaged or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the problem
Clear photos or video showing the issue

We will review your request and provide instructions for the next steps.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

5. Return Shipping

Unless the item is defective, damaged, or incorrectly shipped, the customer is responsible for the cost of return shipping.

If the return is due to an error on our part or a defective product, we may provide a return shipping solution after reviewing the request.

6. Exchanges

If you would like to exchange an item, please contact us first. Exchanges are subject to product availability.

7. Late or Missing Refunds

If you have been approved for a refund but have not received it, first check with your bank or payment provider. If you still have not received your refund, contact us.